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Frequently Asked Questions.

We answer some of your Frequently Asked Questions regarding our platform. If you have a query that is not answered here, Please contact us via email.

  1. User ratings and feedback on PeerPesa are calculated through a system that aggregates the experiences of traders who have completed transactions with each other. Here is a breakdown of how these ratings and feedback are typically calculated:
  2. 1. Post-Transaction Feedback: After a trade is completed, both the buyer and the seller have the opportunity to leave feedback about their experience. This feedback can include a rating (usually in the form of stars or points) and written comments.
  3. 2. Rating System: Ratings are generally given on a scale (e.g., 1 to 5 stars). The average rating for a user is calculated by taking the sum of all ratings received and dividing it by the total number of ratings. 
  4. 3. Feedback Comments: In addition to the numerical rating, users can leave written comments detailing their experience. These comments can provide context for the rating and offer insights into the trader's reliability, communication skills, and overall performance. 
  5. 4. Weighted Ratings: Some platforms might use a weighted rating system where more recent feedback has a greater impact on the overall rating. This approach ensures that the rating reflects the trader's current performance more accurately. 
  6. 5. Trade Volume and Frequency: Ratings and feedback might also take into account the volume and frequency of trades. A trader who has completed a high number of transactions successfully is often seen as more trustworthy than one with only a few trades, even if their average rating is the same. 
  7. 6. Dispute Resolution: If a trade results in a dispute, the resolution process can affect the feedback. For instance, if the platform resolves a dispute in favor of a buyer due to a seller’s misconduct, the seller's rating might be adjusted to reflect this outcome. 
  8. 7. Verification and Authenticity: Platforms like PeerPesa often verify feedback to ensure it is genuine. Automated systems and manual checks may be used to detect and remove fraudulent or malicious feedback. 
  9. 8. Public and Private Feedback: Public feedback is visible to all users, while private feedback is shared only with the platform for monitoring and quality control purposes. By using this comprehensive approach, PeerPesa aims to provide an accurate and reliable representation of a trader's reputation, helping users make informed decisions when selecting trading partners.
  1. Yes, you can communicate with other users directly particularly within the peer-to-peer (P2P) trading section. Here’s how direct communication typically works:
  2. 1. In-Platform Messaging: PeerPesa provides an in-platform messaging system that allows buyers and sellers to communicate directly with each other. This feature is essential for negotiating trade details, confirming payment, and addressing any questions or issues that may arise during the transaction process. 
  3. 2. Initiating Communication: -Before Trade Confirmation: You can usually contact a user by clicking on their profile or the trade listing and selecting an option like "Contact" or "Message." - After Trade Initiation: Once you initiate a trade, a chat window typically opens, allowing you to communicate directly with the counter-party. 
  4. 3. Communication Guidelines: - Timely Responses: It’s important to respond promptly to messages to ensure smooth and efficient transactions. - Professionalism: Maintain a professional and courteous tone in all communications to build trust and a positive reputation. - Clarity: Be clear and concise in your messages to avoid misunderstandings. 
  5. 4. Security and Privacy: - Encrypted Messaging: Many platforms use encrypted messaging to ensure that your communication is secure and private. - Monitoring: To maintain a safe trading environment, the platform may monitor communications for compliance with its terms of service and to detect any fraudulent activities. 
  6. 5. Dispute Resolution: - Use the Chat History: In case of a dispute, the chat history can serve as evidence. It’s important to keep all communication within the platform to ensure that it is recorded and can be reviewed by the support team if necessary. 
  7. 6. Prohibited Activities: - Off-Platform Communication: Avoid moving conversations off-platform, as this can be against the platform’s policies and can expose you to risks. - Sharing Personal Information: Do not share sensitive personal information, such as your address or bank details, through the messaging system. By utilizing the in-platform messaging system, you can effectively and securely communicate with other users on PeerPesa, ensuring a smooth and transparent trading experience.
  1. 1. Complete Verification: Ensure your account is fully verified. This includes completing identity verification (KYC) processes. A verified account signals that you are a legitimate and trustworthy trader. 
  2. 2. Build a Positive Trade History: Conduct numerous successful trades. Each positive transaction contributes to your reputation. Start with smaller trades and gradually increase the volume as you gain positive feedback. 
  3. 3. Prompt and Professional Communication: Respond to trade inquiries quickly and politely. Clear, timely communication is crucial for establishing trust. 
  4. 4. Honor Commitments: Always follow through on your agreements. If you commit to a trade, ensure you complete it promptly and as promised. 
  5. 5. Receive Positive Feedback: Encourage satisfied traders to leave positive feedback. A high number of positive reviews significantly boosts your credibility. 
  6. 6. Set Competitive Prices: Offer fair and competitive rates. Traders are more likely to trust and engage with someone who offers reasonable prices. 
  7. 7. Maintain Transparency: Be transparent about your trading terms and conditions. Clearly outline any fees, payment methods, and other relevant details upfront. 
  8. 8. Avoid Disputes: Minimize the chances of disputes by being clear and fair in all transactions. If disputes do arise, handle them calmly and fairly. 
  9. 9. Stay Active: Regularly participate in the platform to keep your account active. Inactivity can make potential traders hesitant to engage with you. 
  10. 10. Educate Yourself: Stay informed about the platform’s rules and the general crypto market. Knowledgeable traders are more confident and reliable. By adhering to these practices, you can steadily build a trustworthy reputation as a reliable and credible trader on PeerPesa.
  1. The requirements ensure that users comply with legal regulations and maintain the platform's security and integrity. Here are the typical prerequisites:
  2. 1. Account Registration: You must create an account on PeerPesa by providing your email address or phone number and setting up a password. You will also need to agree to the platform’s terms of service and privacy policy.
  3. 2. Identity Verification (KYC): PeerPesa requires users to complete the Know Your Customer (KYC) verification process. This involves submitting personal identification documents such as a passport, driver’s license, or government-issued ID, along with a selfie for verification purposes. This step helps prevent fraud and ensures compliance with regulatory requirements.
  4. 3. Two-Factor Authentication (2FA): Enabling two-factor authentication (2FA) is often a mandatory security measure. This adds an extra layer of protection to your account by requiring a secondary verification method, such as a code sent to your mobile device.
  5. 4.  Age Requirement: You must be at least 18 years old to register and trade on PeerPesa.
  6. 5. Compliance with Local Regulations: Depending on your country of residence, there may be additional regulatory requirements or restrictions. PeerPesa complies with local laws and regulations, so it is important to ensure that trading cryptocurrencies are legal in your jurisdiction.
  7. 6. Funding Your Account: To start trading, you need to deposit funds into your PeerPesa account. This can be done via various methods, including bank transfers, credit/debit cards, or depositing cryptocurrencies from another wallet.
  8. 7. Understanding the Platform: Familiarize yourself with the platform’s interface, trading tools, and features. PeerPesa offers tutorials and guides to help new users understand how to navigate and use the platform effectively.
  9. 8. Adherence to Trading Rules: You must adhere to PeerPesa's trading rules and guidelines. This includes understanding the risks involved in trading cryptocurrencies and following best practices for secure trading. By meeting these prerequisites, you can ensure a smooth and secure trading experience on PeerPesa.

  1. In case of a dispute during a trade on a crypto peer-to-peer exchange, the most likely scenario involves the following:
  2. 1. Escrow Service Resolution: We use an escrow service where the cryptocurrency being traded is held in escrow until both parties confirm the completion of the transaction. If a dispute arises, the escrow service may intervene to resolve it. 
  3. 2. Mediation: We may offer mediation services to help resolve disputes between buyers and sellers. A mediator impartially assesses the situation and assists in reaching a resolution that is fair to both parties. 
  4. 3. Customer Support: Users can reach out to customer support for assistance. The support team may investigate the dispute and provide guidance on how to proceed based on the platform's policies. 
  5. 4. Arbitration: In certain cases, arbitration may be required to resolve disputes. This involves appointing a neutral third party to make a binding decision on the matter, typically based on the terms and conditions agreed upon by both parties.
The time to complete a transaction can vary based on factors such as the payment method used and the responsiveness of the counterparty. On average, transactions can be completed within minutes to a few hours.
If you encounter a suspicious user or transaction, you can report it through the platform’s support or help center. Provide as much detail as possible, including user IDs, transaction IDs, and any relevant communication.
  1. 1. Encryption: PeerPesa employs advanced encryption protocols to safeguard your personal data during transmission and storage. This ensures that sensitive information, such as your identity verification details and account credentials, is protected from unauthorized access. 
  2. 2. Two-Factor Authentication (2FA): PeerPesa offers and encourages the use of two-factor authentication to add an extra layer of security to your account. This means that even if your password is compromised, a second form of verification (typically a code sent to your mobile device) is required to access your account. 
  3. 3. Secure Storage: Personal data is stored in secure, encrypted databases. Access to these databases is restricted to authorized personnel only, ensuring that your information is kept confidential. 
  4. 4. Regular Security Audits: PeerPesa conducts regular security audits and vulnerability assessments to identify and mitigate potential threats. This proactive approach helps in maintaining the highest security standards. 
  5. 5. Privacy Policies: PeerPesa adheres to strict privacy policies and complies with relevant data protection regulations, such as GDPR (General Data Protection Regulation) for users in the European Union. These policies govern how your data is collected, used, and protected. 
  6. 6. Anonymity in Trading: While PeerPesa requires identity verification (KYC) to enhance security and comply with regulations, your personal information is not disclosed to other traders. Peer-to-peer transactions are conducted with usernames or pseudonyms, ensuring that your identity remains private during trades. 
  7. 7. Fraud Detection Systems: PeerPesa utilizes advanced fraud detection and monitoring systems to detect and prevent suspicious activities. These systems help in protecting your account from unauthorized access and potential fraud. 
  8. 8. User Control: You have control over your account settings, including privacy settings and security features. You can manage your data preferences and update your security settings to enhance protection. By implementing these robust security measures, PeerPesa ensures that your personal information is well-protected, allowing you to trade with confidence.
We currently support various payment options, including but not limited to bank transfers, MPesa, MTN Mobile Money, Airtel Money, and Chippercash. As the demand for more payment options in different markets grows, we will definitely add more accordingly.
A peer-to-peer (P2P) exchange allows individuals to trade cryptocurrencies directly without using a centralized exchange. It operates without intermediaries, enabling buyers and sellers to interact directly on an online platform. P2P exchanges offer users more control, diverse payment options, and increased privacy compared to centralized exchanges.

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